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Refund and Returns Policy

Refund & Return Policy for icchashop.com

Last Updated: [Insert Date]

At icchashop.com, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect
  • The product is unused and in original packaging
  • The return request is made within 7 days of delivery

We do not accept returns for:

  • Used or damaged items (caused by the customer)
  • Products without original packaging
  • Clearance or final sale items (if applicable)

2. Refund Policy

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–10 business days
  • Refund will be issued via:
    • Original payment method
    • Mobile banking (e.g., bKash/Nagad/Rocket)
    • Bank transfer (if applicable)

3. Exchange Policy

We only replace items if they are:

  • Defective
  • Damaged
  • Wrong item delivered

To request an exchange, contact us within 7 days of receiving the product.

4. Return Process

To initiate a return:

  1. Contact us at: [Retrun Refund From]
  2. Provide:
    • Order ID
    • Product photos (if damaged/incorrect)
  3. Wait for approval and instructions
  4. Send the item to the provided return address

. Shipping Costs

  • If the issue is from our side (wrong/damaged product):
    → We will cover return shipping
  • If the customer changes their mind:
    → Customer must pay return shipping cost

6. Non-Refundable Situations

Refunds will not be issued if:

  • Incorrect address provided by customer
  • Delivery failed due to unavailability
  • Product slightly differs from images (color/lighting variation)

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank/mobile wallet
  2. Contact your payment provider
  3. If still not received, contact us

8. Cancellation Policy

  • Orders can be cancelled before shipment only
  • Once shipped, cancellation is not possible

9. Contact Us

If you have any questions about returns or refunds: